Home > Businesses > UPS > Reviews of UPS > Review

"Inefficient and unhelpful"

A review of UPS by Vivienne Rainsbury written on Tuesday 19th of April 2022

Advertisements

Tracking Number 1Z3J7D4T6803588229

A parcel destined for Canada has been returned marked "Service Disruption Occurred". No other explanation as to why it was not delivered (a service for which I had paid handsomely) has been offered.

Further issue - the parcel was not returned to my current address, which was clearly shown on the shipping label and from where the parcel was collected, but to my previous address (a house which is now unoccupied). I got it back only because a neighbour spotted the UPS van and took in the parcel. Can nobody read?

Having spent almost 45 minutes today speaking to an Asian woman who was barely understandable, and who kept putting me on hold whilst she "investigated", I am still no closer to understanding what the issue was.

And it seems I am now expected to reschedule another delivery and pay again for a service which I have already paid for and which you did not fulfil..

Agree? Disagree? Add your own review of UPS

Did you find this review inappropriate or offensive?

More UPS Reviews

Now showing reviews 1-5 of 12

View all 12 reviews »

View all UPS reviews

Advertisements

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, UPS, and are merely third party opinions. Norwich Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.

UPS

Map showing UPS on Hurricane Way